My experience is in the US so it may or may not apply to the UK.
Run a credit report for any prospective tenant. In the US there are agencies that specialize in this. This is especially important in areas that have laws that favor the tenant (California and New Jersey come to mind).
Have the tenant provide their ID (Drivers License, in the US) when they apply and match it with their application. Check for the spelling of their name.
There are those who game the system. They specialize in not paying rent and using the laws to delay eviction by up to 2 years. The credit report, will spot most of them (this is why the ID is important since most will "misspell" their name on the application to avoid being found in the system.
References are generally useless. Renters can find a buddy to answer as anyone they wish. Also, landlords will often give a glowing report for a trouble tenant, just to get them out of their hair.
Clearly define tenant and landlord responsibilities in the contract. These include date rent is by (first of the month), Date up to which late payments will be accepted (tenth of the month), late fee, and eviction policy (eviction begins on the eleventh of the month).
Depending on the area, I reword some of those. Rent due on the 10th with a 10% reduction if they pay by the 1st is the same thing with nicer wording.
If you have a gardener, make sure they have Workman's Comp (or the local equivalent) since you do not want to get sued. Do *not* give rent credit if the tenant does the gardening since then they are your employee and you are libel for their actions.
If you don't mind short term tenants, advertise with realtors to provide "bridge housing" for the times when someone sells their house but their own purchase develops problems.
In the US, get home maintenance insurance. They will come out and charge $40-$60 per visit and cover all other costs for repairs that they cover. Then have in your rental agreement that the renter is responsible for any repairs with a cost equal to or less than $40-$60 (same as your deducible). This helps avoid the 3am "my toilet is backed up" calls.
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Jeff Miller
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